PRIME WARRANTY COVER:

PrimeTrack offers a comprehensive warranty to the original purchaser of up to 5 years, guaranteeing that our products are free from defects in materials and workmanship under normal and proper use. 

During this warranty period, PrimeTrack will repair or replace any products exhibiting factory defects at no cost to the client. Below are the detailed terms of our warranty:

WHAT IS COVERED:

  1. This warranty applies only to products sold through PrimeTrack’s authorized representatives or distribution channels.
  2. All warranty work must be performed by PrimeTrack or authorized PrimeTrack staff/agents.
  3. Any self-repair, unauthorized service, tampering, or alteration of the product will void this warranty.

WHAT IS NOT COVERED:

  1. Physical damage caused by accidents, unauthorized removal or attempted repair of the device or its components, tampering, or modification.
  2. Damage resulting from fire, earthquake, external impacts, electrical surges, vehicle power/battery malfunctions, or force majeure events.
  3. Acts of sabotage by third parties outside PrimeTrack’s control.
  4. Cosmetic damage or defects from normal wear and tear or product aging.
  5. Damage from operating the product outside agreed permitted or intended uses.
  6. Damage from service by anyone other than PrimeTrack or a PrimeTrack Authorized Service Provider.

 

EXTENSION OF COVERAGE

Subject to the terms and limitations of this PrimeTrack Standard Limited Warranty, the warranty covers any new product found to be defective within the applicable warranty period. PrimeTrack reserves the right to examine the alleged defective product to determine warranty applicability, with the final determination of coverage solely at PrimeTrack’s discretion. If warranty coverage applies, PrimeTrack will repair or replace the product or any part thereof at its discretion. If the product has been subjected to conditions that exclude warranty coverage, the customer will be notified and given the option to authorize paid repair service or choose another disposition for the product.

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